General Payment Information for Potomac Edison Users

Potomac Edison serves customers by delivering electric power and maintaining power lines. They don’t supply electricity unless you don’t choose another energy company. In that case, you receive the default supply plan that is you can use as your Price to Compare.

The Maryland Public Service Commission regulates and approves the standard rates offered by Potomac Edison, but they are still higher than the competitive market rates. You can compare the rates and plans offered by other electric supply companies with the Price to Compare to check how much you’ll save.

You can learn more about customer choice and choosing an electric generation supplier in Maryland here. You can find Potomac Edison rates and tariffs in West Virginia here (if you’re a Maryland customer, go here). If you’re having trouble understanding your energy bill, you can go here to learn more.

How to Pay Your Bill

There are five ways to pay your Potomac Edison bill. You can change your payment method at any time.

1. Online: You can pay your Potomac Edison electric bill online by signing in to your FirstEnergy account. You can pay using a credit/debit card or with a checking/savings account.
2. AutoPay: You can set up AutoPay to make automatic recurring payments each month to avoid paying your energy bill manually. It’s necessary to enroll in the eBill program to start making automatic payments.
3. In-Person: You can pay your bill in person at certified payment locations. Keep in mind that some of the payment locations may be temporarily unavailable due to the coronavirus pandemic (COVID-19).
4. Pay by Mail: You can mail a check or money order to a payment center near you/
5. Pay by Phone: You can make payments on the phone by calling the payment center or by using KUBRA EZ-PAY.

If you require any assistance with your utility bills, you can call Potomac Edison’s customer service number.

Does Potomac Edison Have Payment Plan Options?

Potomac Edison has several payment plan options for different customers. Here are four payment programs they currently offer.

1. Average Payment Plan: You can use the Average Payment Plan (APP) to level out your payments and pay the same monthly bill throughout the year. Your average monthly bill will depend on your historical energy consumption, weather forecasts, and potential price changes. You can learn more about it here.
2. Installment Plan: You can request an installment plan (payment arrangement) that lets you make affordable installments to pay your monthly bill. You can learn more here by logging in to your Potomac Edison account.
3. Extended Due Date: You can ask for an extended due date for paying your bill. You have to be at least 60 years old or receive a pension or Social Security check or receive disability assistance to be eligible.
4. Payment Assistance: If you’re having trouble paying your utility bill, you can apply for a payment assistance program. You can apply for the Community Energy Fund (CEF), Electric Universal Service Program (EUSP), Maryland Energy Assistance Program (MEAP), Utility Service Protection Plan (USPP), or any of the EmPOWER Maryland programs. You can learn more about it here.

If you’re in the West Virginia service territory, you can learn more about payment assistance programs here.

How to Lower Your Potomac Edison Bill

All Potomac Edison customers are free to choose their electric supplier. You can compare the rates and plans offered by different electric suppliers with the Price to Compare and make an informed decision.

To make your life easier, you can use Arbor’s free TrueRate Protection to check if you’re getting the best rate against the Price to Compare.

Arbor scans the market and gives you the best rates you can get in your service area with Potomac Edison. When your term is expiring, Arbor finds the best rate and switches you again. You always pay the best rate and never have to worry about overpaying for electricity ever again.

You can use the free savings calculator to find out how much you could save in each case. Electricity payments can be complicated, that's why a lot of people trust Arbor to manage their electricity service, so they end up saving on their energy bills.

To further lower your bill, you can take part in energy efficiency programs and install energy-saving upgrades in your home. You can save energy and lower your bill at the same time. To learn more, go here if you’re in West Virginia and here if you live in Maryland.

Potomac Edison Account Setup

To set up your Potomac Edison account, you need to register on FirstEnergy’s website.

Follow these steps to set up your new account.

1. Go to this link to start the registration process.
2. Enter your Potomac Edison account number and your 5-digit ZIP code.
3. Verify your service address.
4. Start entering your online information, including your full name, username, email address, password, and pin (or the last four numbers of your Social Security Number).
5. Double-check and verify the information and submit it.
6. You will receive a confirmation email shortly; when you click it, you’ll be redirected to your Potomac Edison online account.

You can log in using your username here.

What to Do if There’s a Power Outage

If you have a power outage, you should immediately report it here. If you see any downed power lines in your area, you should call 911; you can learn more about how to handle downed lines here.

If you’re wondering what other areas are affected by power outages, you can check out the outage map. If you want to find out the outage status of an area, you can do so here, after you log in.

Potomac Edison Customer Service

Potomac Edison has several customer service options.

• Use the online email form on the Contact Us page to make general inquiries.
• You can set up text alerts to receive outage updates.
• You can follow Potomac Edison and FirstEnergy Corp on Facebook and Twitter for additional support and updates.

It’s best to go through the FAQs before contacting a representative.

Potomac Edison Phone Number and Contact Info

Here is the general contact information.

• Potomac Edison’s Customer Service (and Bill Payment) – 1-800-686-0011
• KUBRA EZ-PAY – 1-877-204-2207  
• For Outages – 1-888-LIGHTSS (1-888-544-4877)
• Mailing Address for Payments – P.O. Box 3615 Akron, Ohio 44309-3615

It’s best to call these numbers with your registered phone number.  

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