FAQs

How does Arbor decide if a rate is better than my current rate?

When you link your account by entering your credentials or providing your utility account information and current supply rate, we are able to compare your current rate to what is available in the market. If there is a rate that is lower than your current rate, we will secure it for you if you are on Autopilot or send you a notification to opt in if you are not on Autopilot.

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TX BR230078. ME 2023-00252. MD IR-6483. NH REG 2023-082. OH 23-125153E. IL 23-0681. PA A-2023-3043382. MA EB-571. NJ EA-0727 & PA-0287.

1. The potential savings estimate was calculated through a rate comparison of a customer's new supply rate obtained through Arbor with the default utility rate. It is based on the 85th percentile of all Arbor customers who received a new supply rate plan, annualized based on savings YTD. Actual savings may vary and are not guaranteed.

Need help? Visit our FAQ page or contact us at support@joinarbor.com or 888-836-3145, Monday-Friday 9-5 EST. Arbor is located at 2418 Spring Ln. #5524, Austin, TX 78763.