FAQs

Once your utility account is linked, we analyze details like your current rate, usage, and costs. We compare what you’d pay with plans from Arbor against what you’d pay on your current plan, taking into account your estimated usage, forecasted utility rates, or your own third-party rate. We only switch you when we project you’ll save with Arbor’s plan.

• Short-Term Savings: A better rate plan is one we're confident will save you money over the life of the plan — typically shorter-term contracts. We re-evaluate more frequently, so you can adapt as the market moves.

• Long-Term Stability: A better rate plan is one we're confident will save you money over the full contract term, while protecting you from rising electricity prices — even if that means your rate begins slightly higher than today's.

• Default Setting: If you do not actively select a preference, your account will default to Short-Term Savings.