Lower your bills without lifting a finger

Absolutely. If you were previously on your utility's default supply rate, you can switch back anytime. If you were on a competitive supply rate, that specific rate might no longer be available (suppliers update their rates frequently), but you can always switch to any currently available competitive rate or back to your utility's default rate. We keep the process transparent and flexible, giving you control without the complexity.

Once a new supply rate is submitted, you'll receive a confirmation email with the details of your rate (price/plan duration/supplier). From there, the new rate will be on your utility bill in the next 1-2 billing cycles. The switch time varies for each utility company. When you switch to a new rate, your utility stays the same.

There's no interruption in your service, and you'll get your bill only from your utility, you'll just see the supplier rate in the supply section of the bill.

Absolutely not! Switching your supply rate is completely seamless—no new equipment, no installation appointments, no hassle. You get the same reliable electricity through the same utility lines, pay the same utility bill, just with a better supply rate that saves you money. We take care of the complex stuff so you can spend your energy on what matters, not on understanding energy markets.

Moving is stressful enough without worrying about your energy plan. Your current rate will terminate upon the end of service at your old address, but don't worry about fees. Most suppliers can't legally impose early termination fees when you move, and even in areas where they technically could, they rarely do. For complete peace of mind, Arbor provides a guarantee: if you do incur any moving-related fees, we'll reimburse you in full.

To transfer your account to your new address and start saving again - reach out to us at support@joinarbor.com with your new address and utility provider name.

If you switch to a new supply rate through us, one of our energy supply partners gets a new customer and pays us a referral fee from their marketing budget. Because we connect suppliers with so many customers at a low cost, they can pass on those savings to you as lower rates. We never sell your data and we only get paid when you are switched to a new rate.

Our energy supply partners pay us so you don't have to!

Arbor is an app that lowers the price you pay for electricity. In states with deregulated electricity markets (13 states in the NE, Midwest, and Texas), you are able to choose an alternative electricity supply plan without changing your utility company. Most people don't know this, so they stick with the default supply plan provided by their utility company which may not be as low as other competitive supply plans available.

Arbor finds and secures lower rates for you, and is available to renters and homeowners. You pay your same usual bill to your utility, but with a lower rate.