FAQs

What can I do now?

Nothing! Your new plan has been approved by the supplier, the new rate will become active within 2 months. You will not lose power at any point and will continue paying the same utility bill. If you have any questions please contact support at support@joinarbor.com

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Get started on a better electricity rate plan

Take 2 minutes to see what Arbor can secure for you. Thousands of households already have.

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ME 2023-00252. MD IR-6483. NH REG 2023-082. OH 23-125153E. IL 23-0681. PA A-2023-3043382. MA EB-571. DE 24-0949. DC EA2024-11. NJ EA-0727 & PA-0287. TX BR260095.

Arbor may receive compensation from suppliers for the services it provides to you. Arbor does not have access to every supplier rate and does not guarantee that the rates available through Arbor are the lowest available at any given time. Savings are not guaranteed. For business accounts, contract specific terms may apply depending on usage and rate class. See FAQ and Terms of Service for details.

Need help? Visit our FAQ page or contact us at support@joinarbor.com or 888-836-3145, Monday-Friday 9-5 EST. Arbor is located at 1606 Headway Cir STE 9756, Austin, TX 78754.