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ComEd Service Areas

The ComEd service territory spans from the Iroquois County in the south to the Wisconsin border in the north, and from the Iowa border in the east to the Indiana border in the west. The company has the highest distribution line density in Northern Illinois

A part of the Exelon Corporation family, the Commonwealth Edison Company is headquartered in Chicago, Illinois, and functions as the state's main electricity supplier along with Ameren Illinois.

You can look through the ComEd default electricity delivery plans for Illinois customers throughout the greater state area.

ComEd Plans and Rates

ComEd offers a wide range of electricity plans for residential and small business power needs.

The company offers a default fixed-rate monthly payment plan in all coverage areas.

Fixed-rate plans require that you pay a constant amount as long as your plan lasts. The length of the plan may be customized according to customer needs. We recommend fixed-rate plans because they minimize risk and provide cost certainty. But be careful: when your term expires, your rate becomes variable and can go up without notice. Arbor automatically keeps you on the best fixed-rate plan, so you don’t have to worry about rate hikes at the end of your term.

Some plans may ask you for a deposit. However, plans available through Arbor never require a deposit.

ComEd Plan Information

You can find detailed plan information on the website of the energy company. Additionally, it’s important to always read the plan’s Electricity Facts Label (EFL). This contains additional information on each plan, including the following:

• Price per kilowatt-hour (kWh) depending on energy usage
• Percentage of renewable energy sourcing
• Cancellation fees
• Early termination fees

You can convert to other energy plans without extended processing or application times. Misc. charges on your electricity bill can include your local TDSP or TDU charges. TDU (utility company) charges, as shown on electric bills, include the cost of power generation, maintaining downed power lines, installing new transmission lines, and handling power outages.

Why ComEd for Illinois Electricity

ComEd offers various incentives and features, including the following:

• Competitive electricity rates in all areas
• Convenient mobile app for usage tracking and bill payment
• One of the most efficient smart grids in the United States
• An affordable upcoming green energy plan
• Extensive storm relief coverage throughout the state

Find the Best Electricity Rates with Arbor

Illinois has a large energy market with various delivery companies. Signing up with any single energy provider depends on the available energy rates and plans.

A large number of electricity providers cause electricity rates in Illinois to vary significantly. Customers often find it difficult to choose any single plan. You can search and try to shop for rates yourself, but watch out for the fine print, hidden fees, and escalating rates once your term ends.

You can use Arbor’s free TrueRate Protection service to automatically find and switch to the best electricity rates in your area.

Arbor scans the market and gives you the best rates you can get in your service area, irrespective of the local electric generation company. When your contract term is expiring, Arbor finds the best rate and switches you again. You always pay the best rate and never have to worry about overpaying for electricity ever again.

You can also use the free savings calculator to find out how much you could save in each case.

ComEd Reviews

You can view ComEd's Better Business Bureau (BBB) rating to get a better idea of their services. ComEd's service and their high concentration of power plants per square mile throughout Illinois are the top reasons for the positive reviews.

Furthermore, ComEd recently acquired a number of renewable energy credits from the Illinois Commerce Commission. Recently, the company came under legal scrutiny after arranging contracts for high officials in the state government, as part of a bribery scheme. The resulting deferred prosecution agreement is causing a stir among ComEd employees and some customers. However, the company is making an effort to get its positive reputation back.

ComEd Customer Service

There are several ComEd customer service options.

• You can visit the Contact Us page for general inquiries
• Contact ComEd representatives via the online contact form

You can also contact the customer service hotline for information regarding the coronavirus (Covid-19) pandemic situation and storm relief efforts.

Individuals in the hardest-hit areas from the Midwest derecho of August can call to report their outage status and get power back on.

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ComEd Phone Number and Contact Info

Here is some general contact information.

• ComEd Customer Assistance –  1-888-806-2273
• Emergency Contact: 1-800-334-7661  
• Mailing Address – ComEd Customer Care Center, P.O. Box 805379, Chicago, IL 60680-5379

It’s best to call these numbers with your registered phone number.

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