General Payment Information for AEP PSO Users

The holding company also owns AEP Energy, AEP Renewables, AEP Energy Partners, AEP OnSite Partners, and frequently sponsors the AEP Foundation and Oklahoma FFA Foundation.

AEP PSO serves over 550,000 customers in 232 cities in Oklahoma and has headquarters in Tulsa. According to the Chief Operating Officer, the company has a service area of over 30,000 square miles and has over 22,000 miles of distribution lines.

All AEP PSO customers are free to choose who supplies their electricity. While AEP PSO is a utility company that provides electric service and delivery, it doesn’t necessarily offer electric supply services.

The Oklahoma Corporation Commission regulates the rates offered by AEP PSO. If you do not opt for another electric supplier, you will get your electricity at the ‘Price to Compare.’

You can compare the rates and plans offered by electric suppliers with the Price to Compare to make an informed decision. You can learn more about the rates and tariffs provided by the Public Service Company of Oklahoma here.

To get a better understanding of how your AEP PSO bill works, you can go here.

How to Pay Your Bill

There are five ways to pay your AEP PSO bill. You can change your payment method at any time.

1. Online: You can pay your AEP PSO bill online using a credit/debit card or your bank account. You can also make a one-time payment if you don’t have an account. If you enroll in Paperless Billing, you will receive your bill online and can pay it immediately.
2. AutoPay: You can enroll in AutoPay so that your monthly bill is automatically deducted from your bank account.
3. In-Person: You can pay your bill in person at authorized payment locations. You can find payment locations near you here. However, keep in mind that some of the payment locations may be temporarily unavailable due to the coronavirus pandemic (COVID-19).
4. Pay by Mail: You can mail a check or money order in the return envelope, along with your electric bill. You can learn more here.
5. Pay by Phone: You can pay your bill on the phone through AEP PSO’s partner, BillMatrix. You can learn more here.

You can compare your bill payment options here.

Does AEP PSO Have Payment Plan Options?

AEP PSO has several payment plan options for different customers. Here are four payment programs they currently offer.

1. Level Payments: If you opt for an Average Monthly Payment (AMP) plan, you will have to pay the same amount on your monthly bill throughout the year. The average bill depends on your average historical use, weather forecasts, and expected price changes. You can learn more here.
2. Payment Extensions: You can get a one-time payment extension if you’re facing service disconnection. You can apply for an extension here.
3. Payment Arrangements: You can arrange an extended Payment Arrangement. The custom payment arrangement lets you pay your monthly bill according to a plan that suits you. You can request an arrangement here.
4. Payment Assistance: You can apply for payment assistance programs if you’re having trouble paying your electric bill. You can apply for programs such as LIHEAP (Low-Income Home Energy Assistance Program) or opt for Third-Party Notifications. Alternatively, you can participate in the Light a Life program to help pay someone else’s bill. You can learn more about payment assistance programs here.

You can also learn about the programs on AEP PSO’s customer mobile app. The app is available on both the iOS and Google Play Store.

How to Lower Your AEP PSO Bill

All AEP PSO customers can choose from several electric suppliers to find the right electric plan. You can compare the rates and plans offered by different suppliers with the Price to Compare and choose what works best for you.

To make your life easier, you can use Arbor’s free TrueRate Protection service to check if you’re getting the best rate against the Price to Compare.

Arbor scans the market and gives you the best rates you can get in your service area with AEP PSO. When your term is expiring, Arbor finds the best rate and switches you again. You always pay the best rate and never have to worry about overpaying for electricity ever again.

You can use the free savings calculator to find out how much you could save in each case. Electricity payments can be complicated, that's why a lot of people trust Arbor to manage their electricity service, so they end up saving on their energy bills.

If you want to further lower your bill, you can take part in the Time of Day Program and the Direct Load Control Program. You can learn more about them here. You can also take part in energy-efficiency programs by installing energy-saving upgrades in your home. As a result, you can also receive rebates on installing such upgrades. You can learn more about it here.

AEP PSO Account Setup

To set your AEP PSO account up, you need to register on AEP PSO’s website.

Follow these steps to set up your new account.

1. Go to this link to start the registration process.
2. Enter your email address and continue.
3. Start entering your AEP PSO account number and ZIP code to verify your service.
4. Enter all your details, including your full name, phone number, Social Security Number (SSN), and other information. You will also have to enter a user ID, password, and security questions.
5. The window will display things like the proper use of this site and will ask for the acceptance of the AEP terms and conditions.
6. Double-check all the information and register. You will receive a confirmation email soon after you’ve completed the process.

You can log in using your user ID here.

What to Do if There’s a Power Outage

Whenever you’re facing a power outage, you should report it here. Complete the five-step process thoroughly to make sure immediate action is taken. Meanwhile, you can also go through outage safety tips here.

You can check out the outage status here. If you’re wondering what areas are affected by power outages, you can check out the outage map.

AEP PSO Customer Service

AEP PSO has several customer support options.

• Use the Contact Us page to make general inquiries.
• You can sign up for outage, billing, and payment alerts via text and email here.
• You can check out the outage center if you’re facing power issues.
• You can send AEP PSO an email using this online form.

You can check out the FAQs in each section to learn more.

AEP PSO Phone Number and Contact Info

Here is some general contact information.

• AEP PSO’s Customer Service – 1-888-216-3523
• For Power Outages and Safety Hazards – 1-888-218-3919
• Bill Payment Using BillMatrix – 1-800-611-0964
• Mailing Address for Payments (without return envelope) – Public Service Company of Oklahoma, PO BOX 371496, PITTSBURGH, PA 15250-7496
• Mailing Address for Overnight Payments – American Electric Power, Attention: 371496, 500 ROSS ST 154-0470, PITTSBURGH, PA 15262-0001

It’s best to call these numbers with your registered phone number.  

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