General Payment Information for Appalachian Power Users

Residential and commercial customers in Ohio and West Virginia can purchase a deregulated electricity plan from one of the several electricity distribution systems and suppliers in those regions. Their selected suppliers will then work with Appalachian Power to maintain energy efficiency and prevent interruptions in the delivery.

The current Price to Compare (default supply price) for the Appalachian Power electricity supply is currently $0.11 per kWh for residential customers. Commercial/business customers have to pay according to their utility consumption and usage. In case you choose one of the competitive electricity utility companies in the area, you may receive special pricing and incentives, as well as high safety standards and reliable delivery. However, there is no guarantee that you will save money on the total bill for both utilities.

How to Pay Your Bill

There are four ways you can pay your Appalachian Power bill.

1. Online: Once you have created an energy supply account with the company, you can pay through an online payment account or as a guest (via a utility account number and zip code). If you have AutoPay set up, the payment will automatically be deducted from your account. You can also pay via credit/debit card or eCheck.
2. Pay by Phone: You can call Appalachian Power at 1-800-956-4237 to make payments via credit/debit card or electronic funds transfer.
3. In-Person: You can pay in-person at authorized payment locations.
4. Mail: You can mail your payment via money order or check.

For more information on each payment method, click here.

Does Appalachian Power Have Payment Plan Options?

Appalachian Power offers several ways to pay your electricity bills. These include debit card payments, credit card payments, bank drafts, in-person payments, payments via mail, and phone payments.

Additionally, they provide two different payment options for each customer to choose from:

1. Payment Extensions – You can extend your bill payment up to a period based on your financial capacity and payment history.
2. Assistance Programs – You can choose from several payment assistance programs to help pay your energy bills. These include programs such as the West Virginia 20% Winter Discount, Low Income Home Energy Assistance Program (LIHEAP), and the Life Support Energy Program, among others.

Furthermore, the Neighbor To Neighbor Program (in collaboration with the Dollar Energy Fund) offers payment assistance to households that are undergoing severe financial difficulty or are unable to pay their bills due to unforeseen circumstances.

How to Lower Your Appalachian Power Bill

Deregulated energy plans allow customers to choose from several rates from multiple competitive energy distributors and suppliers. Check the ‘Price to Compare’ — Appalachian Power’s default rate — and compare it with licensed electricity supplier prices.

Arbor’s free TrueRate Protection is the best way to ensure that you always pay the lowest rate against your current ‘Price to Compare.’

For example, Appalachian Power’s current electricity Price to Compare is 11.1 cents per kWh. Arbor scans the electricity utility markets for the best rates, and will generally find lower rates than your current supplier’s price.

When your term is expiring, Arbor finds the best rate and switches you again. You always pay the best rate and never have to worry about overpaying for electricity ever again.

You can use the free savings calculator to find out how much you could save in each case. Electricity payments can be complicated, that's why a lot of people trust Arbor to manage their electricity service, so they end up saving on their energy bills.

Appalachian Power Account Setup

To set up your online account, you need to register online on the Appalachian Power website.

Follow these steps to set up your account:

1. Open the link in a safe browser and enter your Appalachian Power account number found on the top-right of your bill. You can also find out your account number by entering the phone number associated with the account.
2. Along with the account number, enter one of the following – the last four digits of your Social Security number, your Business Tax ID, or the total amount due and billing period of your last 2 bills.
3. Verify the information and submit it.

After your account has been set up, you can choose to sign up for the paperless eBill and maintain your account through the convenient mobile app.

Appalachian Power Login Account

Once your Appalachian Power account is up and running, you can log in here.

In case you’re moving to a new residence, you can apply to transfer your service to the new address. To do that, simply sign up for a new Appalachian Power online account, and follow the prompts.

To start, stop and/or transfer your service to a new address, click here.

What to Do if There’s a Power Outage

In case you experience a power outage or see a downed line, vacate the area immediately and call 1-800-956-4237. If you experience an electricity supply interruption or any electricity supply problems due to a tree falling, call 1-800-956-4237 or use an online form.

You can also contact emergency services if you have medical concerns pertaining to the COVID-19 (coronavirus) pandemic or special home safety needs regarding an outage.

Appalachian Power Customer Service

Appalachian Power has several customer service options.

• Use the Contact Us page to make general inquiries via online forms.
• Call the dedicated emergency contact number (1-800-956-4237) for rapid emergency response.

The dedicated emergency hotline is the best way to alert the supplier in case you experience a power outage or see a downed/sparking power line.

Appalachian Power Phone Number and Contact Info

Here is some general contact information:

• Appalachian Power Customer Service –1-800-956-4237
• Mailing Address – For Payments: Appalachian Power, PO box 371496, Pittsburgh, PA 15250-7496. For overnight bill payments: American Electric Power, Attention: 371496, 500 Ross ST 154-0470, Pittsburgh, PA 15262-0001.

To avoid any confusion, use your registered number when calling any of the numbers above.

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