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General Payment Information for ComEd Users

As the largest electric company in Illinois, ComEd serves over 70% of the population. The company provides service across an 11,400 square-miles service area and has over 90,000 miles of power lines. ComEd also launched one of the most extensive Smart Grid programs in the United States as part of its public service and innovation campaign.

All Illinois residents are free to choose who supplies their electric utilities. ComEd is a utility company that provides reliable power delivery and maintains power lines. However, they don’t necessarily supply electricity. Customers can choose another retail electric supplier with different rates and plans.

If you don’t choose a RES, you will receive the electric supply at ComEd’s default rate for hourly pricing. While the default rate is regulated and approved by the Illinois Commerce Commission, it may be higher than the market prices. Therefore, the default rate is called the Price to Compare. You can use the Price to Compare to see if you can get a better rate or plan with another RES.

You can learn more about ComEd’s rates and tariffs here. If you’re wondering how customer choice works, you can learn more here. Furthermore, you can go here if you’re having trouble understanding your bill.

How to Pay Your Bill

There are five ways to pay your ComEd bill. You can change your payment method at any time.

1. Online: You can sign in and pay your ComEd bill online using your bank account or credit/debit card. You can also make a one-time online guest payment without creating an account.
2. Automatic Payment: You can set up Automatic Payments to make automatic recurring payments. You can start Automatic Payments here, but you need a ComEd account to do so.
3. In-Person: You can pay your bill in person at any authorized agent or payment location near you. You can go here and find a payment location near you by entering your ZIP code. Keep in mind that some of the payment locations may be temporarily unavailable due to the coronavirus pandemic (COVID-19).
4. Pay by Mail: You can mail a payable check using your bill return envelope. You can learn more here.
5. Pay by Phone: You can pay your bill on the phone using your credit/debit card or bank account.

You can learn more about payment options here.

Does ComEd Have Payment Plan Options?

ComEd has several payment plan options for different customers. Here are three payment programs they currently offer.

1. Budget Billing: Budget Billing helps you avoid seasonal fluctuations by paying the same bill amount each month throughout the year. Your average monthly bill depends on potential price changes, weather forecasts, and your usage history. You can learn more about Budget Billing here.
2. Payment Arrangements: If you need help paying back your past-due balance, you can request a Deferred Payment Arrangement to pay back the amount in installments. You can learn more here.
3. Payment Assistance: You can apply for several payment and bill assistance programs if you can qualify. Low-income households can apply for ComEd’s Bill Assistance, CHAMP, LIHEAP, Residential Special Hardship Program, Non-Profit Special Hardship Program, and other state and local resources. You can learn more about payment assistance programs here.

You can download ComEd’s mobile app to learn more about and apply for the payment programs. You can download the app on the iOS or Google Play Store.

How to Lower Your ComEd Bill

All ComEd customers are free to choose their retail electric suppliers. You can compare the rates and plans offered by certified RESs with the Price to Compare and make an informed decision. You can find the RES list here.

To make your life easier, you can use Arbor’s free TrueRate Protection to check if you’re getting the best rate against the Price to Compare.

Arbor scans the market and gives you the best rates you can get in your service area with ComEd. When your term is expiring, Arbor finds the best rate and switches you again. You always pay the best rate and never have to worry about overpaying for electricity ever again.

You can use the free savings calculator to find out how much you could save in each case. Electricity payments can be complicated, that's why a lot of people trust Arbor to manage their electricity service, so they end up saving on their energy bills.

To reduce your bill further, you can opt for energy efficiency programs that offer rebates and discounts as incentives. You can learn more about ways to save here.

ComEd Account Setup

To set up your ComEd account, you need to register on ComEd’s website.

Follow these steps to set up your new account.

1. Go to this link to start the registration process.
2. Choose what kind of account you have. For a residential and business account, go here directly.
3. Enter your primary phone number that’s associated with your account, along with the last four digits of your Social Security Number (SSN).
4. Start entering your information, such as your full name, email address, password, and security questions, among other things.
5. Verify the information and link your ComEd account.
6. You will receive an email confirmation for the account creation shortly after.

You can log in using your email here.

What to Do if There’s a Power Outage

Whenever you’re facing a power outage, you should immediately report it here. You can start by entering either your ComEd account number or your phone number. You can also report an outage on your mobile (via text or mobile app) or through social media.

You can check your outage status here by logging in to your ComEd account. If you’re wondering what other areas are affected by power outages, you can check out the power outage map.

ComEd Customer Service

ComEd has several customer support options.

• Use the Contact Us page to make general inquiries.
• You can contact ComEd online using this online form.
• You can follow ComEd on LinkedIn for the latest updates. You can engage with representatives on Facebook and Twitter for queries. You can learn more here.
• You can download the ComEd app for 24/7 support.
• Check out the extensive customer guides here.

It’s advisable to first check out the FAQs before contacting a representative.

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ComEd Phone Number and Contact Info

Here is some general contact information.

• ComEd’s Customer Service (Residential and for Outages) – 1-800-334-7661
• For Spanish Customers – 1-800-955-8237
• For Business Customers (and for Business Payments) – 1-877-426-6331  
• Assistance Programs – 1-888-806-2273
• Bill Payment – 1-800-588-9477
• Mailing Address – ComEd Customer Care Center, P.O. Box 805379, Chicago, IL 60680-5379
• Mailing Address for Payments – ComEd, P.O. BOX 6111, Carol Stream, IL 60197-6111

It’s best to call these numbers with your registered phone number.

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