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About Duke Energy Ohio

Duke Energy Ohio is a subsidiary of Duke Energy Corporation. Other subsidiaries include Duke Energy Indiana, Duke Energy Carolinas (North and South Carolina), Duke Energy Progress (Progress Energy), Duke Energy Florida, Duke Energy Puerto Rico, and Piedmont Natural Gas for gas utilities. In total, they provide electric utilities to over 7.7 million residential customers and natural gas distribution services to over 1.6 million customers in Ohio, Kentucky, and Tennessee.

Duke Energy Ohio, was formerly known as the Cincinnati Gas & Electric Company (Cinergy). With a service area of over 3,000 square miles, the company provides energy services to southwest Ohio residents.

Here’s how Duke Energy Ohio’s payment system works, along with everything you need to know about their electric rates.

General Payment Information for Duke Energy Ohio Users

According to the Public Utilities Commission, all Duke Energy customers are free to choose who supplies their electricity. Duke Energy Ohio provides energy delivery services, but customers can choose whether they want Duke Energy Ohio or another utility company to supply it.

The kilowatt-hours price of energy supply by Duke Energy Ohio is called the ‘Price to Compare,’ and customers can compare the supply rates offered by other companies and choose the best rate and plan.

Here’s a complete list of the electric service suppliers and their rates.

Other companies may offer greener alternatives for energy supply. Customers can check what companies have renewable energy power plants and opt for them if they’re looking for environment-friendly alternatives. However, the rates offered by such companies may be higher.

How to Pay Your Bill

There are seven ways to pay your Duke Energy Ohio bill. You can change your payment method at any time.

1. Online: You can pay your bill online after signing up for Paperless Billing. You can use your checking or savings account to make one-time payments or set up automatic monthly payments.
2. Speedpay: You can pay your bill using a credit card, debit card, or an eCheck using Speedpay. Keep in mind that Speedpay is a third-party vendor.
3. Pay Using the App: You can view and pay your bill using the Duke Energy mobile app. You can also check your billing history and personalized offers.
4. Automatic Draft: You can make automatic payments by drafting funds from your bank account.
5. In-Person: You can pay your bill at one of the authorized payment locations. Keep in mind that some of the payment locations may be temporarily unavailable due to the coronavirus pandemic (COVID-19).
6. Pay by Mail: You can mail a check or money order to pay your bill.
7. Pay by Phone: You can make payments on the phone using Speedpay.

You can find more information on payment methods here.

Does Duke Energy Ohio Have Payment Plan Options?

Duke Energy Ohio has several payment plan options for different customers. Here are four payment programs they currently offer.

1. Percentage of Income Payment Plan: The PIPP payment assistance plan is for people who are struggling to pay their bills. Customers can make minimum monthly payments on their Duke Energy Ohio bill to avoid disconnection.
2. Budget Billing: Budget Billings helps you control your energy spending by giving you predictable monthly payments. You will always know how much you need to pay, and energy costs will be significantly reduced. You can choose between an annual plan or a quarterly plan. You can learn more here.
3. Payment Arrangements: You can set up an extended payment plan to make it easier to pay your bills. You can learn more here.
4. Programs for Income-Qualified Customers: You can choose from programs, such as Duke Energy Cooling Assistance Program, Share the Warmth, Home Energy Assistance Program (HEAP), WinterCare Program, and the Weatherization Program, among others.

You can call Duke Energy Ohio’s customer service number to learn more about each plan/program.

How to Lower Your Duke Energy Ohio Bill

All Duke Energy Ohio customers can choose from several electric suppliers. You can compare the rates offered by the supplier with the Price to Compare and make an informed decision.

Alternatively, you can use Arbor’s TrueRate Protection to check if you’re getting the best rate against the Price to Compare.

Arbor scans the market and gives you the best rates you can get in your service area with Duke Energy Ohio.

You can use the calculator to find out how much you’ll be saving with each supplier.

Other than that, you can also opt for income-qualified services where you receive free energy-saving home improvements. You can opt for weatherization, refrigerator replacement, and heating & cooling services. If you’ve installed energy-saving equipment in your home, you can also apply for rebates.

Duke Energy Ohio Account Setup

To set up your Duke Energy Ohio account, you need to register on Duke Energy Ohio’s website.

Follow these steps to set up your new account.

1. You can go to this link to start your setting up your account.
2. If you already have service, click on the ‘Register Account’ button. If you don’t have service yet, click on the ‘Start Service’ button.
3. You can start your service, stop it, or move it to a new address. If you have service, skip to step four.
4. You will have to verify your Duke Energy account. Select whether you have a home, business, or another account type.
5. You can enter your Duke Energy account number, or use your Social Security Number (SSN). You’ll have to verify the information with your SSN, date of birth, phone number, email address, or federal tax ID.
6. After that, create your online profile by entering all your information. Enter the email, username, and password to continue.
7. Check your mail for a confirmation email and click the link in the email. After that, your account will be set up.

You can log in using your username or email here.

What to Do if There’s a Power Outage

Whenever you’re facing power outages, you should immediately report it here. You can also check for outages with the Duke Energy mobile app.

If you’re wondering what areas are affected by power outages, you can check out the power outage map.

If you want to learn more about power outages and how you should handle them, you can go here. Furthermore, it’s also advisable to familiarize yourself with storm safety measures.

Duke Energy Ohio Customer Service

Duke Energy Ohio has several customer service options.

• Use the Customer Service page to make general inquiries.
• If you have a business account, you can go to the Business Customer Service page.
• You can sign up to receive outage alerts via text, email, or phone call.
• You can download the Duke Energy mobile app to receive updates.

It’s best to go through the FAQs before contacting a representative.  

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Duke Energy Ohio Phone Number and Contact Info

Here is some general contact information.

• Duke Energy Ohio’s Customer Service – 1-866-216-2136
• Customer Service for Businesses – 1-800-774-1202
• For Hearing/Speech Impaired – 711 (TDD or TTY Relay Service)
• To Upgrade or Change Service and for Bill Payments – 1-800-544-6900
• To Report Power Outages – 1-800-543-5599
• Mailing Address – Duke Energy, 1000 E Main Street, Mail Drop WP 890, Plainfield, IN 46168
• Mailing Address for Payments – Duke Energy, P.O. Box 1327, Charlotte, NC 28201-1326

It’s best to call these numbers with your registered phone number.

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