General Payment Information for First Energy Users

Residential and commercial customers in the First Energy service area can purchase deregulated electricity plans from one of the several electric system distributors in those regions. Their selected energy company will then work with First Energy Solutions to maintain service reliability and prevent interruptions in the delivery.

The current Price to Compare (default supply price) for the First Energy electricity supply is currently $0.695 per kWh for residential customers. Commercial/business customers have a rate according to their utility consumption and usage. In case you choose one of the competitive electricity utility companies in the area, you may receive special pricing and incentives, as well as reliable delivery and high safety standards. However, there is no guarantee that you will save money on the total bill for both utilities.

How to Pay Your Bill

There are four ways you can pay your First Energy bill.

1. Online: Once you have created an energy supply account with the company, you can pay through an online payment account or as a guest (via an email address and zip code). If you have AutoPay set up, the payment will be deducted from your account automatically. You can also pay via credit/debit card or eCheck.
2. Pay by Phone: You can call your First Energy electricity supplier of choice to pay via phone. See the list of suppliers here.
3. In-Person: You can pay in-person at authorized payment locations for the respective suppliers.

For the complete list of First Energy Corp customer service hotlines, click here.

Does First Energy Have Payment Plan Options?

First Energy companies offer several ways to pay your electricity bills. These include debit card payments, credit card payments, bank drafts, in-person payments, payments via mail, and phone payments.

Additionally, they provide various payment options for each customer to choose from:

1. Payment Extensions – You can extend your bill payment up to a period based on your financial capacity and payment history.
2. Assistance Programs – You can choose from several payment assistance programs to help pay your energy bills. Since each electricity company under First Energy offers varying degrees of assistance, customers will need to confirm eligibility before applying for assistance.

To check eligibility and see all assistance programs on offer, click here.

How to Lower Your First Energy Bill

Deregulated energy plans allow customers to choose from several rates from multiple competitive energy distributors and suppliers. Check the ‘Price to Compare’ — First Energy’s default rate — and compare it with licensed electricity supplier prices.

Arbor’s free TrueRate Protection is the best way to ensure that you always pay the lowest rate against your current ‘Price to Compare.’

For example, First Energy’s current electricity Price to Compare is 6.95 cents per kWh. Arbor scans the electricity utility markets for the best rates, and will generally find lower rates than your current supplier’s price.

When your term is expiring, Arbor finds the best rate and switches you again. You always pay the best rate and never have to worry about overpaying for electricity ever again.

You can use the free savings calculator to find out how much you could save in each case. Electricity payments can be complicated, that's why a lot of people trust Arbor to manage their electricity service, so they end up saving on their energy bills.

First Energy Account Setup

To set up your online account, you need to register online on the First Energy website.

Follow these steps to set up your account:

1. Open the link in a safe browser and enter your zip code and your billing account number.
2. Follow the prompts and provide your profile information, opt-in for eBills and alerts, verify your information, and submit.
3. You will receive a confirmation email from First Energy. Click on it to finish setting up your account.

After your account has been set up, you can choose to sign up for the paperless eBill and maintain your account through the convenient mobile app.

First Energy Login Account

Once your First Energy account is up and running, you can log in here.

In case you’re moving to a new residence, you can apply to transfer your service to the power plant corresponding with the new address. To do that, simply sign up for a new First Energy online account with one of the suppliers under First Energy.

What to Do if There’s a Power Outage

In case you experience a power outage or see a downed line, vacate the area immediately and call 1-888-544-4877. You can also report a power outage due to a natural occurrence (storms, landslides, etc.) or man-made supply interruption, through an online form.

You can also contact emergency services if you have medical concerns pertaining to the COVID-19 (coronavirus) pandemic or special home safety needs regarding an outage.

First Energy Customer Service

First Energy has several customer service options:

• Use the Contact Us page to make general inquiries via online forms.
• Call the dedicated emergency contact number (1-800-956-4237) for rapid emergency response and energy management.

The dedicated emergency hotline is the best way to alert the supplier in case you experience a power outage or see a downed/sparking transmission line.

First Energy Phone Number and Contact Info

Here is some general contact information:

• First Energy Customer Service – 1-800-956-4237
• For general inquiries and bill payments: P.O. Box 3687 Akron, Ohio 44309-3687.
• For bill payments to Potomac Edison and Mon Power: P.O. Box 3615 Akron, Ohio 44309-3615.

To avoid any confusion, use your registered number when calling any of the numbers above.

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