About Washington Gas

The WGL Holdings family of companies also includes WGL Energy, WGL Midstream, and Hampshire Gas.

Washington Gas delivers natural gas utility to 1.1 million people in Washington, DC and the surrounding areas. The company provides natural gas service to residential, commercial (large and small businesses), and industrial customers.

Here’s how the Washington Gas payment system works, along with everything you need to know about their energy costs.

General Payment Information for Washington Gas Users

All Washington Gas customers are free to choose who supplies their gas. Each gas supplier in Washington Gas’ service territory offers different gas rates and plans you can choose from.

The Public Service Commission regulates the standard rates offered by Washington Gas. The Standard Choice Offer is the supply rate you get if you don’t opt for another supplier. You can compare that Standard Choice Offer with the rates offered by other suppliers and make an informed decision.

You can find out more about the Washington Gas rates and tariffs here. Furthermore, it’s best to keep an eye on the meter to note how much gas you’re using. You can use the meter reading and the rates you’ve chosen to calculate a roughly estimated utility bill. You can learn how to read your meter here. If you’re wondering how you’re charged in your bill, you can learn more about it here.

How to Pay Your Bill

There are five ways to pay your Washington Gas bill. You can change your payment method at any time.

1. Online: You can pay your bill online by logging in to the eService Center website. You can use your bank account or a credit/debit card, and there are no additional fees involved. You can also enroll in the eBill program.
2. Pay by Cash: You can make quick cash payments at any local 7-Eleven store using the bar code located at the back of your Washington Gas bill. If you don’t have your bill, you can use an EZ-Payslip that you can find here.
3. In-Person: You can pay your bill using cash, a check, or money order at any walk-in payment center. However, keep in mind that some of the payment centers and drop boxes may be temporarily unavailable due to the coronavirus pandemic (COVID-19).
4. Pay by Mail: You can mail a check or money order to pay your bill. Always return your remittance stub with a check or money order and never use any cash. Make sure you write your account number on the check or money order.
5. Pay by Phone: You can call and pay your bill on the phone using your bank account or credit/debit card.

If you require more information on payment methods, you can learn more here. You can find the payment processing guidelines here.

Does Washington Gas Have Payment Plan Options?

Washington Gas has several payment plan options for different customers. Here are seven payment programs they currently offer.

1. Budget Plan: The budget plan helps spread winter heating bills over the entire year. The average monthly payment is calculated using historical gas usage, projected gas costs, and forecasted weather conditions. You then have to pay the same amount for the entire year regardless of how much gas you use.
2. eBill Automated-Payment Plan: EBAP makes it easier to pay your monthly bill by automatically deducting the amount from your checking account. You will receive your invoice as usual and get an email confirmation after the bill is paid each month.
3. Automated-Payment Plan: APPL is for people who want their monthly bill deducted automatically but also want to receive a paper bill each month. You will receive each bill by mail while the amount will automatically be deducted from your account.
4. Payment Extension Plan: The Payment Extension Plan extends the bill’s due date for some people.
5. Deferred Payment Arrangement: If you cannot pay your past-due bill amount and your current charges, you can enter into a deferred payment arrangement. It can make it easier to make outstanding payments without worrying about any additional repercussions.
6. Multiple Account Manager: This flexible account management plan is for businesses that have numerous gas connections and accounts. You can manage several accounts using the online account management tools provided to save time and effort.
7. Summary Billing: Summary Billing is a plan for businesses where they can pay the due of all their accounts with one bill and one payment. It combines all your accounts and their bills into one single summary bill, so you don’t have to worry about paying individual bills.

You can learn more here.

How to Lower Your Washington Gas Bill

All Washington Gas customers can choose their gas supplier. You can learn more about customer choice here.

You can use Arbor’s TrueRate Protection to check if you’re getting the best rate against the Standard Choice Offer.

Arbor scans the market and gives you the best rates you can get in your service area with Washington Gas.

You can use the calculator to find out how much you’ll be saving with each supplier.

Furthermore, you can also opt for energy efficiency measures to reduce your bill. You can install things like smart thermostats and smart heaters to reduce gas usage. You can also receive rebates for installing such upgrades.

Washington Gas Account Setup

To set up your Washington Gas account, you need to register on Washington Gas’ website.

Follow these steps to set up your new account.

1. You need to register on the eService center to create an account. You can start the registration here.
2. Enter your full name, phone number, email address, and password. Make sure you meet all the password requirements.
3. Include memorable security questions so that you can quickly recover your account if needed.
4. Enter your Washington Gas account number and other details. You can add payment details if you want.
5. You will then receive confirmation and your login details.

You can log in using your email here.

What to Do if There’s a Gas Outage

If you’re facing any gas outages in your area or want to check if there are any pipe replacement projects near you, you can check here.

It’s also advisable to learn as much as you can about natural gas safety and get all the energy info you can get.

If you’re facing any immediate problems such as a burst gas line or if you smell gas, you should immediately call the customer service center or 911.  

Washington Gas Customer Service

Washington Gas has several customer service options.

• You can contact Washington Gas for general inquiries through the Contact page.
• You can also email the company directly at customersupport@washgas.com.
• If you have any questions related to gas outages and projects, you can send an email to Project_Pipes@washgas.com.
• Fill out this unresolved issues form if you continue to have any problems.

It’s best to go through the FAQs before contacting a representative.

Washington Gas Phone Number and Contact Info

Here is the general contact information.

• Customer Service Number (Gas Emergencies and Bill Payment) – 844-WASHGAS (844-927-4427)
• For Hearing/Speech Impaired – 800-735-2258
• Automatic Name Change Program – 703-750-4441 (FAX)
• Washington Gas Damage Prevention Hotline – 800-428-5364
• Gas Theft Hotline – 703-750-4570
• Office Number – 703-750-4440
• Mailing Address for Payments – Washington Gas, P.O. Box 37747, Philadelphia, PA 19101-5047
• Mailing Address – Washington Gas, Attn: Customer Care, 6801 Industrial Road, Springfield, VA 22151
• Address– 1000 Maine Avenue Southwest, 6th floor Washington, DC 20024 United States

It’s best to call these numbers with your registered phone number.

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