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General Payment Information for AEP Ohio Users

AEP Ohio mainly consists of the Ohio Power Company. The company is headquartered in Gahanna, while its external affairs and regulatory offices are in Columbus.

All AEP Ohio customers can choose who supplies their electricity. AEP Ohio is a utility company and focuses on energy delivery and maintenance of power lines.

If you don’t choose a Competitive Retail Electric Service (CRES) provider, you will receive AEP Ohio’s standard offer. The standard offer rates are regulated and approved by the Public Utility Commission and are usually more expensive.

Customers can use the standard offer (in kilowatt-hours) as the Price to Compare. You can compare it with the rates and plans offered by other CRES provides and make an informed decision. You can learn more about electric choice here. If you want to learn more about AEP Ohio’s rates and tariffs, go here.

You can visit this page if you want to learn more about your AEP Ohio bill.

How to Pay Your Bill

There are five ways to pay your AEP Ohio bill. You can change your payment method at any time.

1. Online: You can pay your AEP Ohio bill online using your bank account or your debit/credit card. You can make free payments with your bank account if you’re enrolled in paperless billing. Furthermore, you can use BillMatrix to pay your bill using a debit/credit card.
2. AutoPay: If you enroll in AutoPay, your monthly bill is automatically deducted from your bank account at the start of each month.
3. In-Person: You can pay your bill in person at authorized payment locations; you can find payment locations near you here. Keep in mind that some of the payment locations may be temporarily unavailable due to the coronavirus pandemic (COVID-19).
4. Pay by Mail: You can mail a check or money order using the return envelope with your electric bill. You can learn more here.
5. Pay by Phone: You can pay your bill on the phone through AEP Ohio’s partner, BillMatrix. You can learn more here.

You can compare your bill payment options here.

Does AEP Ohio Have Payment Plan Options?

AEP Ohio has several payment plan options for different customers. Here are four payment programs they currently offer.

1. Average Monthly Payments: You can opt for an Average Monthly Payment (AMP) plan to avoid seasonal spikes in your energy bill. You will have to pay the same amount each month for the entire year. The average monthly bill depends on your historical energy usage, weather conditions, and potential price changes. You can learn more here.
2. Payment Extensions: You can apply for a one-time payment extension if you’re facing disconnection. You can apply for it here.
3. Payment Arrangements: You can request extended Payment Arrangements if you need more time to pay your bill. You can request a Payment Arrangement here.
4. Payment Assistance: Low-income households can apply for payment assistance programs to help them pay their bills. You can apply for the Ohio PIPP Plus program, the Low-Income Home Energy Assistance Program (LIHEAP), and income-eligible weatherization upgrades. You can learn more about each assistance program here.

You can use AEP Ohio’s customer mobile app to learn more about payment assistance programs. The app is available on both the iOS and Google Play Store. You can learn more about the app here.

How to Lower Your AEP Ohio Bill

All AEP Ohio customers can choose their electric suppliers. You can compare the Price to Compare with the plans and rates offered by various electric suppliers and make an informed decision. Here’s the list of active CRES providers in AEP Ohio’s service area.

To make your life easier, you can use Arbor’s free TrueRate Protection to check if you’re getting the best rate against the Price to Compare.

Arbor scans the market and gives you the best rates you can get in your service area with AEP Ohio. When your term is expiring, Arbor finds the best rate and switches you again. You always pay the best rate and never have to worry about overpaying for electricity ever again.

You can use the free savings calculator to find out how much you could save in each case. Electricity payments can be complicated, that's why a lot of people trust Arbor to manage their electricity service, so they end up saving on their energy bills.

You can lower your bill even more by taking part in energy efficiency programs. You can request energy efficiency kits, opt for renewable energy, or install energy-saving upgrades such as smart thermostats in your homes. You may also be eligible for rebates when you install energy-efficient equipment. You can learn more here.

AEP Ohio Account Setup

To set up your AEP Ohio account, you need to register on AEP Ohio’s website.

Follow these steps to set up your new account.

1. Go to this link to start the registration process.
2. Enter your email address to continue.
3. Enter your AEP Ohio account number, along with your ZIP code, to verify your service.
4. You’ll then have to enter your full name, phone number, and SSN. You will also have to enter your User ID, password, and security questions.
5. The next windows will explain the proper use of this site and will ask for the acceptance of the AEP terms and conditions.
6. Make sure all the information is correct and register. You’ll then receive a confirmation email shortly.

You can log in using your User ID here.

What to Do if There’s a Power Outage

Whenever you’re facing a power outage, you should immediately report it here. You can check the outage status in your area here. Furthermore, it’s also advisable to go through the outage safety tips on AEP Ohio’s website.

If you’re wondering what other areas are affected by power outages, you can check out the outage map that gets updated in real-time.

AEP Ohio Customer Service

AEP Ohio has several customer support options.

• Use the Contact Us page to make general inquiries.
• You can sign up to receive outage, billing, and payment alerts via email or text here.
• You can follow AEP Ohio on Twitter and Facebook for additional customer service and updates.
• You can send AEP Ohio an email using this online form.
• Visit the outage center if you’re facing power issues.

You can check out the FAQs in each section to learn more.

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AEP Ohio Phone Number and Contact Info

Here is some general contact information.

• AEP Ohio’s Customer Service (and for Outages) – 1-800-672-2231
• For Business Customers – 1-888-710-4237
• Bill Payment Using BillMatrix – 1-800-611-0964
• Mailing Address for Payments (without return envelope) – AEP Ohio, PO BOX 371496, PITTSBURGH, PA 15250-7496
• Mailing Address for Overnight Payments – American Electric Power, Attention: 371496, 500 ROSS ST 154-0470, PITTSBURGH, PA 15262-0001
• Address – AEP Ohio, 1 Riverside Plaza, Columbus, OH 43215

It’s best to call these numbers with your registered phone number.

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