Jul. 8, 2020
The Atlantic City Electric Company is a subsidiary of the Exelon Corporation and has headquarters in Mays Landing, New Jersey. Exelon is one of the biggest energy providers in the United States with Atlantic City Electric, ComEd, BGE, Delmarva Power, PECO, and Pepco Holdings as its subsidiaries.
Atlantic City Power alone has over 556,000 customers in southern New Jersey. They provide electric services to the South Jersey counties of Atlantic, Camden, Cape May, Burlington, Gloucester, Cumberland (also part of Delaware), Ocean, and Salem over 2,800 square miles.
Here’s how Atlantic City Electric’s payment system works, as well as, everything you need to know about their electric rates.
Atlantic City Electric customers are free to choose who supplies their electricity. Each supplier offers different rates and plans that tend to change regularly.
According to the New Jersey Board of Public Utilities, all utilities, whether electric or natural gas, can be broken down to a ‘Price to Compare.’ The Price to Compare includes transmission service and supply charges. You can compare Atlantic City Electric’s Price to Compare with the rates offered by other suppliers to make an informed decision.
If you want information on the rates and tariffs, you can find more information here.
There are seven ways to pay your Atlantic City Electric bill. You can change your payment method at any time.
Online: You can sign in to your Atlantic City Electric account and schedule an online payment. You can do so using your bank account or credit card. However, there may be fees involved.
Guest Payment: You can make a one-time expedited online payment using an e-check or credit/debit card.
Automatic Payment: You can set up automatic recurring payments so that your monthly bill is automatically deducted from your bank account.
In-Person: You can pay your bill at an authorized payment location using cash or your debit/credit card. However, keep in mind that some of the payment locations may be temporarily unavailable due to COVID-19.
Pay by Phone: You can initiate an electronic funds transfer or use a debit/credit card to pay on-call.
Pay by Mail: You can send a check or money order by mail to the designated PO Box.
By Mobile App: You can pay your bill through Atlantic City Electric’s mobile app. You can find more information and download links here.
If you require any assistance with your energy bills, you can call Atlantic City Electric’s customer service number.
Atlantic City Electric has several payment plan options for different customers. Here are four payment programs they currently offer.
Payment Assistance Programs: For low-income customers who have trouble paying their energy bills, Atlantic City Electric provides several payment assistance programs. The programs include LIHEAP, USF, PAGE (Payment Assistance for Gas and Electric), Lifeline, New Jersey SHARES, and Helping Hands. You can find more information here.
Budget Billing: Budget Billing helps average your annual energy cost so you can pay a balanced and predictable bill every month. You can learn more about it and sign up for it here.
Payment Arrangements: You can make payment arrangements if you need help paying off a large or past due balance. You can learn more about it here.
Due Date Extension: You can get due date extensions if you’re having trouble paying your bill on time. You can learn more here.
You can learn more about payment programs here.
All Atlantic City Electric customers are free to choose who supplies their electricity. The source remains the same, but other reliable services can handle the supply. Each customer can choose an energy company depending on what rate or plan they provide in their service area. You can learn more about it here.
Alternatively, you can use Arbor’s TrueRate Protection – it’s the easiest way to check if you’re getting the best rate against the Price to Compare.
Arbor scans the market and gives you the best rates you can get in your service area with Atlantic City Electric.
You can use the calculator to find how much you’ll be saving with each supplier.
To set up your Atlantic City Electric account, you need to register on Atlantic City Electric’s website.
Follow these steps to set up your new account.
First, go to this link and choose your account type (residential or business).
You’ll have to validate your account using your account number, amount due, and billing period. For business customers, you’ll have to enter all your details to continue.
You then have to enter the email address, username, and password you want.
Go through the transfer terms and legal disclaimer.
Check the confirmation page, and you’re done.
You can sign in from any page using your username.
Whenever you’re facing a power outage, you should report it immediately. You can report it online here using your account number or your phone number. You can check the outage status here. You can also report street light outages here.
Atlantic City Electric has several customer service options.
Use the Contact Us page to make general inquiries.
To get outage alerts on your mobile, you can sign up here.
You can follow and engage with them on social media.
You can download their app here.
You can contact them online from here.
If you have any concerns related to fraud or theft, you contact them here.
You can also apply for damage claims here.
You can check out these customer guides before contacting a representative.
The following is the general contact information.
Atlantic City Electric’s Customer Service (and Bill Payment) – 1-800-642-3780
Emergency Line – 1-800-833-7476
For Hearing/Speech Impaired – 1-800-852-7899
Mailing Address – Atlantic City Electric, P.O. Box 17006, Wilmington, DE 19850-7006
Mailing Address for Payments – Atlantic City Electric, PO Box 13610, Philadelphia PA 19101-3610
It’s best to call these numbers with your registered phone number.
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