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Jul. 8, 2020

Delmarva Power and Light Bill Payment: How It Works

Delmarva Power and Light Company (now Delmarva Power) is a natural gas and electricity utility provider with over 600,000 customers in several eastern Maryland and Delaware regions, including Cecil County, Lewes, Somerset, Wicomico County, Eastern Shore, Salisbury, Dover, Ocean City, Georgetown, and Sussex County. 

About Delmarva Power and Light

Delmarva Power is a subsidiary of parent company Exelon and is headquartered in Newark, Delaware. This article explains how the Delmarva Power bill payment system works, as well as how to set up and manage your Delmarva Power account.

Residential and commercial customers in Delaware and eastern Maryland can purchase a deregulated natural gas and electricity plan from one of the several energy distribution systems and suppliers in those regions. Their selected suppliers will then work with Delmarva Power to maintain energy efficiency and prevent interruptions in delivery.

General Payment Information for Delmarva Power Users

The current Price to Compare (default supply price) for Delmarva Power electricity supply is currently $0.725 per kWh for residential customers and $0.595 to $0.775 per kWh for commercial/business customers. The natural gas supply base price is currently $0.499 per therm. In case you choose one of the competitive electricity and natural gas utility companies in the area, you may receive special pricing and incentives, as well as high safety standards and reliable delivery. However, there is no guarantee that you will save money on the total bill for both utilities.

How to Pay Your Bill

There are four ways you can pay your Delmarva Power bill.

  1. Online: Once you have created an energy supply account with the company, you can pay through an online payment account or as a guest (via a utility account number and zip code). If you have AutoPay set up, the payment will be deducted from your account automatically. You can also pay via credit/debit card or eCheck.

  2. Pay by Phone: You can call Delmarva Power at 1-800-375-7117 to make payments via credit/debit card or electronic funds transfer.

  3. In-Person: You can pay in-person at authorized payment locations.

  4. Mail: You can mail your payment via money order or check. 

For more information on each payment method, click here.

Does Delmarva Power Have Payment Plan Options?

Delmarva Power offers several ways to pay your electricity and natural gas bills. This include debit card payments, credit card payments, bank drafts, in-person payments, payments via mail, and phone payments.

Additionally, they provide two different payment options for each customer to choose from:

  1. Budget Plan – You will pay a constant amount every month, without any charge fluctuations. The total bills are calculated based on projected costs, usage, and the weather (seasons).

  2. Assistance Programs – You can choose from several payment assistance programs to help pay your energy bills. These include programs such as the Weatherization Assistance Program, Low Income Home Energy Assistance Program (LIHEAP), and the Delaware Energy Assistance Program, among others.

The Delaware Energy Assistance Program offers grants to income-eligible households and renters for fuel assistance, and a supplemental grant for crisis assistance in dire cases (out of fuel, shut-off notice, no money to pay bills, etc.). Additionally, eligible low-income customers can get access to the Good Neighbor Energy Fund, which is a partnership between Delmarva Power and the Salvation Army that aims to provide energy assistance via collected donations.

How to Lower Your Delmarva Power Bill

Deregulated energy plans allow customers to choose from several rates from multiple competitive energy distributors and suppliers. Check the ‘Price to Compare’ — Delmarva Power’s default rate — and compare it with licensed electricity and natural gas supplier prices. 

Arbor’s TrueRate Protection is the best way to ensure that you always pay the lowest rate against your current ‘Price to Compare.’ 

For example, Delmarva Power’s current electricity Price to Compare is 7.25 cents per kWh. Arbor scans the electricity utility markets for the best rates, and will generally find lower rates than your current supplier’s price. 

You can use the calculator to find out exactly how much you can save with TrueRate Protection.

Delmarva Power Account Setup

To set up your online account, you need to register online on the Delmarva Power website. 

Follow these steps to set up your account:

  1. Open the link in a safe browser and enter your Delmarva Power account number found on the top-right of your bill. You can also find out your account number by entering the phone number associated with the account.

  2. Along with the account number, enter one of the following: the last four digits of your Social Security number, your Business Tax ID, or the total amount due and billing period of your last two bills.

  3. Verify the information and submit it. 

After your account has been set up, you can choose to sign up for the paperless eBill and maintain your account through the convenient mobile app. 

Delmarva Power Login Account

Once your Delmarva Power account is up and running, you can log in here

In case you’re moving to a new residence, you can apply for your billing account to be moved to the new address, or settled completely (in case you’re moving out of state). To do that, simply fill out the Move Service form, or contact a customer service representative at 1-800-375-7117, for assistance.

You can change your account information through the My Account Profile page, on the Delmarva Power website. To access the page, click here.

What to Do if There’s a Power Outage

In case you experience a gas outage or smell natural gas, vacate the area immediately and call 302-454-0317. If you experience an electricity supply interruption or outage, or if you see a downed power line, call 1-800-898-8042.

You can also contact emergency services if you have medical concerns pertaining to the COVID-19 (coronavirus) pandemic or special home safety needs regarding an outage. 

Delmarva Power Customer Service

Delmarva Power has several customer service options. 

  • Use the Contact Us page to make general inquiries. 

  • Call the dedicated emergency contact numbers (1-800-898-8042 for electric, 302-454-0317 for gas) in rapid emergency response anywhere in the Delmarva Peninsula and the surrounding areas.

The dedicated emergency hotlines are the best way to alert the supplier in case you smell gas from a gas leak or see a downed power line.

Delmarva Power Phone Number and Contact Info

Here is some general contact information:

  • Delmarva Power Customer Service –1-800-375-7117

  • Mailing Address – For Payments: Delmarva Power, P.O. Box 13609, Philadelphia, PA 19101-3509. For misc. correspondence (Gas pipeline or power line damage, weather safety emergency information, etc.) Corporate Correspondence, Delmarva Power, P.O. Box 17006, Wilmington, DE 19850-7006.

To avoid any confusion, use your registered number when calling any of the numbers above.

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