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Jul. 21, 2020

Public Service Electric and Gas (PSEG) Bill Payment: Everything You Need to Know

Public Service Electric and Gas (PSEG) is the biggest electricity and gas utility distributor in New Jersey, serving over 5.1 million residential and business customers. Headquartered in Newark, New Jersey, the company is part of the Public Service Enterprise Group Incorporated, and provides electric and gas utility to all NJ regions including Salem, Bergen County, and Long Beach (through PSEG Long Island) service areas. This article explains how the Public Service Electric and Gas bill payment system works, as well as how to set up and manage your PSEG utility account.

General Payment Information for PSEG Users

Residential and commercial customers in New Jersey can purchase a deregulated electricity and natural gas plan from one of the several energy companies in those regions. Their selected suppliers will then work with the Public Service Electric and Gas Company to maintain energy efficiency and prevent interruptions in the delivery. 

The current Price to Compare (default supply price) for the Public Service Corporation utilities is currently $0.124 per kWh for electric service and $0.320 per therm for gas service. In case you choose one of the competitive energy companies in the area, you may receive some great offers, better pricing, high safety standards, and reliable delivery. However, there is no guarantee that you will save money on the total energy costs for the utility, or experience an overall bill decrease.

How to Pay Your Bill

There are four ways you can pay your PSEG power bill.

  1. Online: You can make online payments through credit card/checking account via a PSEG online account. If you have opted into AUtoPay, the payment will be deducted from your account automatically. You can also pay via credit/debit card or eCheck.

  2. Pay by Phone: You can call the PSEG at 1-800-553-7734 to make payments directly through your bank account.

  3. In-Person: You can pay in-person at authorized payment locations or service center.

  4. Mail: You can mail your payment via money order or check. 

For more information on each payment method, click here.

Does the PSEG Have Payment Plan Options?

Public Service Electric and Gas offers several ways to pay your electricity bills. These include debit card payments, credit card payments, bank drafts, in-person payments, payments via mail, and phone payments.

Additionally, they provide two different payment options for each customer to choose from:

  1. Deferred Payment – You can extend your bill due dates up to a period based on your financial capacity and payment history.

  2. Assistance Programs – You can choose from several assistance programs to help pay your energy bills. These include the Universal Service Fund (USF), and the Low Income Home Energy Assistance Program (LIHEAP) for low-income customers.

Furthermore, the PSEG Foundation offers several financial assistance options to severely affected customers anywhere on the current electric grid. Additionally, members who currently drive or have recently purchased an electric vehicle automatically become eligible for tax credits and rebates.  

How to Lower Your PSEG Bill

Deregulated energy plans allow customers to choose from several rates from multiple competitive energy distributors and suppliers. Check the ‘Price to Compare’ — the default rate offered by Public Service Electric and Gas’s — and compare it with licensed electricity supplier prices. 

Arbor’s free TrueRate Protection is the best way to ensure that you always pay the lowest rate against your current ‘Price to Compare.’ 

For example, Public Service Electric and Gas’s current electricity Price to Compare is 12.4 cents per kilowatt-hour. Arbor scans the electricity utility markets for the best rates, and will generally find lower rates than your current supplier’s price. 

When your term is expiring, Arbor finds the best rate and switches you again. You always pay the best rate and never have to worry about overpaying for electricity ever again.

You can use the free savings calculator to find out how much you could save in each case. Electricity payments can be complicated, that's why a lot of people trust Arbor to manage their electricity service, so they end up saving on their energy bills.

PSEG Account Setup

To set up your online account, you need to register online on the Public Service Electric and Gas website. 

Follow these steps to set up your account:

  1. Open the link in a safe browser and enter your PSEG billing account number, found on the top-right of your bill. You can find out your account number by entering the phone number associated with the account.

  2. Along with the account number, enter your first and last name (as on your ID card).

  3. Verify the information and submit it. 

After your account has been set up, you can choose to sign up for the paperless eBill and maintain your account through the convenient PSEG mobile app. 

PSEG Login Account 

Once your Public Service Electric and Gas account is up and running, you can log in here

In case you’re moving to a new residence, you can apply to move your service to the new address. To do that, simply apply for a stoppage-transfer of service on the PSEG website or by calling 1-800-436-7734.

To start, stop and/or transfer your service to a new address, click here

What to Do if There’s a Power Outage

In case you experience a power outage or see a downed line, vacate the area immediately and call 1-800-436-7734. If you smell gas or see a damaged gas line, call 1-800-880-7734.

You can also contact emergency services if you have medical concerns pertaining to the COVID-19 (coronavirus) pandemic or special home safety needs regarding an outage. 

PSEG Customer Service

Public Service Electric and Gas has several customer service options. 

  • Use the Contact Us page to make general inquiries via an online form. 

  • Call the dedicated emergency contact number (1-800-436-7734) for rapid emergency response.

The dedicated emergency hotline is the best way to alert the supplier in case you experience a power outage or see damaged electric/gas lines.

PSEG Phone Number and Contact Info

Here is some general contact information:

  • Public Service Electric and Gas Customer Service – 1-800-436-7734.

  • Mailing Address – PSE&G New Jersey, P.O. Box 14444, New Brunswick, NJ 08906

To avoid any confusion, use your registered number when calling any of the numbers above.

Save on Your Next Public Service Electric and Gas Bill Payment

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