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How it Works

Here’s how the West Penn Power bill payment system works and everything you need to know about setting up and managing your West Penn Power account.

West Penn Power customers can buy electricity from competitive suppliers offering different electricity plans. The rates provided by competitive suppliers only include the cost of energy supply and not the cost of energy delivery. Customers can save on energy supply with competitive rates, but the delivery costs remain the same regardless of your electric generation supplier.

General Payment Information for West Penn Power Users

The current default supply price (also known as the Price to Compare) for West Penn Power electric supply is currently 5.637 cents per kWh. If you choose a competitive electric generation supplier, you can save on the per kWh supply of electricity. However, delivery and any other charges would still have to be paid to West Penn Power.

The average residential West Penn Power customer uses 739 kWh per month.  Including both supply and delivery charges, the average electric bill is $82.66. [Source: EIA]  West Penn Power now installs smart meters for every customer that allows for automatic meter readings. They also help detect outages much more quickly.

How to Pay Your Bill

There are five ways you can pay your West Penn Power bill.

1. Through the Website: If you have an account, you can login and pay using a debit or credit card or directly through your account. If you don’t have an account, you can make a guest payment by typing in your ZIP code and bill account number.
2. Mobile: You can use the West Penn Power app to pay your bill.
3. Pay by Phone: You can call the IVR or contact center and pay through a checking or savings account. You can also pay by phone through KUBRA EZ-PAY using your debit or credit card.
4. In-Person: You can pay in-person at payment agencies using cash, check, or a money order.
5. Mail: You can also mail a check or money order.

You can find more information on each payment method here.

Does West Penn Power Have Payment Plan Options?

West Penn Power provides several ways to pay your electric bill. That includes bank drafts, debit card payments, credit card payments, in-person payments, phone payments, mail payments, and even security deposits in some cases.

However, they also provide three different payment programs for every customer to choose from:

1. Equal Payment Plan – You can make consistent uniform bill payments and avoid any seasonal fluctuation in payment amounts.
2. Installment Plan – If you have an online account, you can opt for affordable installments with each monthly bill.
3. Assistance and Service Programs – You can choose from a variety of assistance programs to help you pay your bills. These include programs such as the Low-Income Home Energy Assistance Program (LIHEAP) and the Dollar Energy Fund, among others.

You can also try to make special arrangements that allow for extended due dates, payment arrangements, and third-party notifications. In exceptional cases, you can opt for a Military Deferred Payment Program or use the Protection from Abuse Order (PFA).

How to Lower Your West Penn Power Bill

With deregulated energy, customers are free to choose from thousands of rates from different competitive suppliers. Check the ‘Price to Compare’ — West Penn Power’s default energy rate —and compare that with licensed electric generation supplier prices.

Arbor is the easiest way to ensure you’re always paying the best rate against your current ‘Price to Compare.’

For example, the current West Penn Power Price to Compare is 5.637 cents per kWh. Arbor scans the energy markets for all of the best rates, and will generally find lower rates than your current price.

You can use the calculator to find out exactly how much you can save with TrueRate Protection.

West Penn Power Account Setup

To set up your West Penn Power account, you need to register online on the First Energy Corp. website.

Follow these steps to set up your account:

1. Open the link in a safe browser and enter your West Penn Power account number found on the top-right of your bill. You will also need to enter your 5-digit ZIP code.
2. Verify your service address and double-check it.
3. Enter your online information, including your name, email, username, password, and pin (or the last four digits of your Social Security number).
4. Verify the information and submit it.
5. Confirm your account by clicking the link in your confirmation email.

After your account has been set up, you’ll automatically sign up for eBill, as well.

West Penn Power Login Account

Once your West Penn Power account is up and running, you can log in from this web page.

Keep in mind that once you set your account up, you can start, stop, or transfer your service. This is especially useful for anyone who’s moving to a new residence.

Enter your username and password to get to the portal. If you have trouble logging in and are wondering how to reset your password, just click on the ‘Forgot Username or Password’ button.

What to Do if There’s a Power Outage

The first course of action would be to report the power outage. Once you’re logged into your account, you can check the status of the outage.

If you’re wondering if there’s a power outage in your area or surrounding areas, you can check out the power outage map. Power outage information is updated every 15 minutes or so. You can also check out storm information here.

West Penn Power Customer Service

West Penn Power has several customer service options.

• Use the Contact Us page to make general inquiries.
• Text OUT on your mobile phone.
• Call the 24/7 IVR system or the customer service representatives from 8:00 a.m. – 6:00 p.m. all week.

If you have any form of impairment, contact the TRS at 711.

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West Penn Power Phone Number and Contact Info

Here is the general contact information:

• West Penn Power’s Customer Service – 1-800-686-0021
• Report Power Outages – 1-888-544-4877
• Mailing Address – West Penn Power, 401 Coyle Curtain Rd, Monongahela, PA 15063

To avoid any confusion, use your registered number when dialing any of the numbers above.

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